Help Box

1. CONTACT US
   

   Om optical u 34, Durga city centre Haldwani nainital, Haldwani, India, Uttarakhand

2. ABOUT US
   

   Om Opticals  is a famous name in the optical world in Haldwani, founded by Mr. Manish Chauhan (Optometrist.) Om Opticals has been maintaining a leading position among the best opticians in Haldwani and has earned the goodwill and paramount confidence of the people in the dispensing of quality ophthalmic lenses and unmatched after sales service. The secret of our success is the proficiency in maintaining the standard of quality of lenses and stocking huge variety of spectacle frames and lenses and providing personalized customer service. A huge variety of sheet, metal, rimless and supra frames are available for men, women and kids. Om Opticals owes its success to constant upgradation of optical dispensing with the changing technology in the world and having specialised group of highly trained personals who scrutinize and approve all the spectacles before it reaches the consumer

3. App
   

4. Facebook
   

5. Instagram
   

6. Return Refund And Exchange
   
   
   

   Return & Refund Policy - 
   

   The return and refund policy is applicable as per the product type-

   	Exchange within 2-days(48-Hours) of product received	Return within 1days(24-Hours) of product received
   For Goggle& Frame(Non-Prescription Glass )	In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original packaging must be required for exchange. Only 1 time free exchange is acceptable and from second time shipping charges will be applicable.	Full invoice value will be return, if product received 100% Original & accurate. Transaction charges may be deducted as per original. Original packaging must be required for return. Amount will be credited to customer account within 30 days from the product received.
   Contact Lenses	In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original, unopened packaging must be required for exchange.	In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original, unopened packaging must be required for exchange.
   For Frame /Goggle with lens (Prescription Glass )	In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original packaging must be required for exchange. If all the specifications of frame/Goggle and lens are correct from our side, then also if you want to exchange the product then the cost of lens will be deducted as per invoice and only frame charges will be refunded, since these are customized lenses ( courier charges will be bearable by customer).	In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original packaging must be required for exchange. If all the specifications of frame/Goggle and lens are correct from our side, then also if you want to return the product then the cost of lens will be deducted as per invoice and only frame charges will be refunded, since these are customized lenses ( courier charges will be bearable by customer).

   
   www.omoptical.in has reserves the right to cancel any order. The reason for cancellation can be any of the followings : 

   For cancelation of product of any order, customer must have to get login first, select the product of specific order no. and click on the cancel button with in 24 hours from the order time.. After cancelation of order, customer will get refund (if applicable) of entire amount or any deduction will be refunded via original method of payment within 10 to 15 working days

   If customer claims for damaged product, then at this condition, customer should have to show the proof as because after receiving the product from our logistic partner we are not responsible to consider product as damage. If you receive the damage product then customer should have raise ticket/email/call within 2 hours from the product delivery time. then only your claim will be considerable.

   • In case the order request is not acceptable to the company, Unavailability of the product.
   • Inaccurate/incomplete product/prescription information .
   • Suspecticious reasons of any fraud.
   • Incomplete information received from the customer.

   Refund will be applicable only if :
   • if customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
   • Once the cancellation/Return done, the entire amount or any deduction will be refunded via original method of payment within 10 to 20 working days.
   • Product must received undamaged,unborn,and brand new conditions.
   • All accessories of the product is compulsory for refund.
   • Company has right to deduct the amount if returned product got damaged or used or born condition.
   • Refund is only applicable if product is canceled or return request made by customer within 2 days of product delivery date.after 3 days of product delivery company will not be responsible for any types of refund.
   • We do not provide any warranty on breakage of Frame, Sunglass or Lens, also fading of frame/Goggle colors is not liable for refunds. Refund is not possible in such case.
   The Online Transaction charge will not be refunded in any of the case for Order Cancellation. Free returns, 365- Day returns and refunds

   You have 365 days to return your order. That~s a whole year to decide if it~s right for you. All we ask is that any products are returned in the same condition we send them out to you. The product must be unworn, with any tags still in place and in their original case and box.

   Any goods bought from the ~Sale~ area of the website are not included in the 365- Day Returns offer. But you still have 30 days to return those.

   But before sending anything back let us try to find the right pair for you. Please call us on 9897912558 / 9759811112 (from 9am to 5pm Monday to Friday) or email us omopticalshld@gmail.com and we can discuss what you need.

   Or if you email us at omopticalshld@gmail.com and leave your number - we~ll call you back.

   We stock so many sunglasses we will have just the right ones for you in stock.

   • Are they authentic? - 
     Only authentic and genuine products at omoptical

     we sell product comes direct from brand and non-branded, only the branded product have the warranty and it is apply as per origenal. we do not provide any waranty on non-branded product

     All the products come with a warranty of between one and two years. We have absolutely nothing to hide and will help you if you need any questions answering.

     We can mention here authorized dealer certificate

7. Terms and Condition
   

   • Terms and Condition

    Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and   conditions (“Terms”).

   
   

    By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe                                   to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services. 

   In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website, “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean https://www.omoptical.in/ website made by Techcherry.  , 

   1. User Account, Password, and Security:

   You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify  https://www.omoptical.in/  of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. https://www.omoptical.in/ cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2. 

   1. Other policies:

   The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy, Shipping and Return Policy, and Cancellation Policies of https://www.omoptical.in/ These policies are an integral part of the terms and conditions and shall be read together with the terms and conditions contained herein. The user further consents that the terms and contents of such policies are acceptable to him. 

   1. User Conduct and Rules:

   You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

   (a)  defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;

   (b)  publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;

   (c)  upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents;

   (d)  upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;

   (e)  conduct or forward surveys, contests, pyramid schemes or chain letters;

   (f)  download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;

   (g)  falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

   (h)  violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;

   (i)  violate any applicable laws or regulations for the time being in force in or outside India; and

   (j)  violate, abuse, unethically manipulate or exploit, any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere. 

   1. Exactness Not Guaranteed:

   The user hereby agrees and understands that the product in the image may differ in color and size due to variations in photographic lighting, different color profiles installed on user monitor/computer, ipad/other tables, mobiles and other viewing devices.  The actual size of the product may also differ from that in the image. The user agrees, and confirms that he understands these problems and undertakes to bear the risks associated with it. https://www.omoptical.in/shall not be under any liability to inform  and / or refund money to the customer on account of difference in color and sizes due to the reasons mentioned in this clause. The customer waives all rights to claim on account of the reasons mentioned in this clause.  

   1. Intellectual Property Rights:

   Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, https://www.omoptical.in/  owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to https://www.omoptical.in/ without obtaining authorization from https://www.omoptical.in/

   1. Disclaimer Of Warranties/Limitation Of Liability:

   https://www.omoptical.in/  has endeavored to ensure that all the information on the Website is correct, but https://www.omoptical.in/ neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall https://www.omoptical.in/be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services or Products; (b) unauthorized access to or alteration of the user’s transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall https://www.omoptical.in/ be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, https://www.omoptical.in/  shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond https://www.omoptical.in/ control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. 

   Indemnification:

   You agree to indemnify, defend and hold harmless https://www.omoptical.in/ from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred byhttps://www.omoptical.in/  that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms. 

   1.Pricing:

   Prices, products and Services may change at https://www.omoptical.in/ discretion at any point in time without giving any prior information about the same. 

   1.Shipping:

   Title and risk of loss for all products ordered by you shall pass on to you upon https://www.omoptical.in/  shipment to the shipping carrier. 

   1. Termination: 

   a) https://www.omoptical.in/may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically.  

   b) Notwithstanding Section 15.a above, these Terms will survive indefinitely unless and until https://www.omoptical.in/ chooses to terminate them. 

   c) If you or https://www.omoptical.in/ terminates your use of the Website or any Service, https://www.omoptical.in/ may delete any content or other materials relating to your use of the Service and https://www.omoptical.in/ will have no liability to you or any third party for doing so.    

   d) You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you. 

   Governing Law:

   These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Raipur (C.G) only. 

   Severability:

   If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

8. Privacy Policy
   

   Privacy Policy

   This website is owned and operated by techcherry. We are committed to protecting the privacy of our visitors while they interact with the content, products and services on this site (the “Site”). This Privacy Policy applies to the Site only. It does not apply to other websites to which we link. Because we gather certain types of information about our users, we want you to understand what information we collect about you, how we collect it, how that information is used, and how you can control our disclosure of it. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

   Information Collected

   We collect two types of information from you: i) information that you voluntarily provide to us (e.g. through a voluntary registration process, sign-ups or emails); and ii) information that is derived through automated tracking mechanisms.

   Voluntary Registration Information.

   In order to fully access this Site, you must first complete the registration process, during which we will collect personal information about you. The information will include your name, address, and email address. We do not collect personally identifiable information about you except when you specifically provide such information to us on a voluntary basis.

   By registering with us, you consent to the use and method of disclosure as described in this Privacy Policy.

   Voluntary Information for Services and Features

   We also collect personally identifiable information when you choose to use certain other features of the Site, including: i) making purchases (regardless whether the transaction is completed or not), ii) consenting to receive email about upcoming promotions, iii) consenting to receive email, iv) participating in our blog, iv) submitting product reviews, and others. When you choose to use these additional features, we require you to provide your “Contact Information” in addition to other personal information that may be required to complete a transaction such as your phone number, billing and shipping addresses and credit card information. Occasionally, we may also request information such as your shopping preferences and demographics which will help us better serve you and our others users in the future.

   Cookies and Web Beacons

   Our site uses "cookies" and other tracking technologies. Cookies enable us to serve secure pages to our users without asking them to sign in repeatedly. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. If a user~s system is idle for a defined time, the cookie will expire, forcing the user to sign in again to continue their session. This prevents unauthorized access to the user~s information while they are away from their computer.

   You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Site.

   Third-Party Cookies: In the course of serving advertisements to this site, our third-party advertisers may place or recognize a unique "cookie" on your browser.

   We use web cookies/Beacons and other similar technologies on this Site and in our emails. We work with third party partners to track, collect and analyze information to help us improve user experience and evaluate the effectiveness of our advertising and various initiatives. This information includes, but is not limited to, your computer type, browser type, operating system, date and time, the pages that you view, features that you use, IP address, the amount of time you spend on the Site and other site usage data.

   Referrals

   You may choose to invite friends to join this site by sending invitation emails via our invite feature. This Site stores the email addresses you provide to send reminders of the invitations. This site does not sell these email addresses or use them to send any other communication besides invitations and invitation reminders. Recipients of invitations may contact this site to request removal of their information from our database.

   How We Use Your Information

   This site only uses your personal information for the original purposes it was given. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.

   This site will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know in order to deliver services on behalf of this site unless required to do so by law. Further, this site reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected.

   Please note that personally identifiable information is used only to provide you with a more enjoyable, convenient online experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site.

   This site may use your personal information for target advertising toward you based on things such as region, gender, interests, goals, habits, etc.

   We may permit certain trusted third parties to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring website (if any) and other parameters in the URL. This is collected in order to better understand our Site usage, and enhance the performance of services to maintain and operate the Site and certain features on the Site. We may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.

   Also, we may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.

   We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

   This site may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.

   WE ARE NOT LIABLE OR RESPONSIBLE FOR THE PERSONALLY IDENTIFIABLE OR OTHER INFORMATION YOU CHOOSE TO SUBMIT IN FORUMS SUCH AS A BLOG, PRODUCT REVIEW OR ANY OTHER PUBLICLY ACCESSIBLE AREA OF THE SITE.

   You will receive notice when your personally identifiable information might be provided to any third party for any reason other than as set forth in this Privacy Policy, and you will have an opportunity to request that we not share such information.

   We use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

   How We Protect Your Information

   We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

   Third Party Advertising

   Advertisements appearing on this Site may be delivered to you by Google or one of our web advertising partners. Our web advertising partners may set cookies. Doing this allows the advertising partners to recognize your computer each time they send you an advertisement. In this way, they may compile information about where you, or others who are using your computer, saw their advertisements and determine which advertisements are clicked. This information allows an advertising partner to deliver targeted advertisements that they believe will be of most interest to you. This site does not have access to or control of the cookies that may be placed by the third party advertising servers of ad partners.

   This privacy statement covers the use of cookies by this site and does not cover the use of cookies by any of its advertisers.

   Accessing and Updating Your Personal Information and Preferences

   We provide mechanisms for updating and correcting your personal information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to us.

   Email Choice/Opt-out

   If you receive an email from the Site and would prefer not to receive such communications in the future, you can do so by following the instructions in the emails. In addition, you may send an email to us. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

   Children~s Privacy and Parental Controls

   We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.

   Disclaimer to Security

   By consenting to the Terms of Use of the Site and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.

   Notification of Changes

   This site reserves the right to change this Privacy Policy from time to time at its sole discretion. If at some point in the future, there is a change to our Privacy Policy, unless we obtain your express consent, such change will only apply to information collected after the revised Privacy Policy took effect. Your continued use of the Site indicates your assent to the Privacy Policy as posted.

   If you have any questions or concerns regarding this Privacy Policy please contact us.